Business owners and managers are continually looking for ways to improve business efficiency. Doing so can have far reaching impacts on a business, from saving time, money and improving customer service. Improving business efficiency is also beneficial for employees, by helping with engagement and happiness at work.
There are many different ways to improve business efficiency, some can be costly and take time, while others can be quickly implemented and only require thinking outside of the box. This guide covers 4 ways in which many different businesses can improve business efficiency. Have a read and see which of these options you may be able to get into your own business.
- Adopt business software
The business world of today is a completely different world to that of 20 years ago. With technology, software and apps, businesses have more options than ever to help improve business processes and increase productivity and efficiency.
No matter what kind of business or organisation you work in, there are almost certainly a range of software and apps which can help to improve your business and make it operate in a much more efficient maor.
Marketing teams, which are a feature of many types of business, can benefit the most from using software to improve efficiency. Thanks to the advent of marketing software such as Mailchimp, all outbound email communication for a business can now be automed, scheduled, and even include automated responses – helping to reduce the people time spent managing and monitoring email campaigns – which is a lot!
For businesses with employees working in the field, perhaps visiting customers homes or business locations, options such as RedZebra software provides instant access to all business systems, allowing engineers to schedule jobs, access inventory and invoice on job completion. Be wise on purchasing software as well. Make sure to only buy the ones that are needed for your core tasks. If you want to invest in directly marketing your products or services to your leads while also providing excellent customer service, opt to outsource the work to a telemarketing in the Philippines instead of buying headphones and call recording devices. This way, you can allot the budget on other important tools and equipment.
2. Invest in your team
When business owners are told they should invest in their teams, they often think of expensive training courses or fancy away days which are soon forgotten about and result in a lack of return on investment. However, this is the wrong way to think about investing in your employees.
One of the biggest drivers in a lack of productivity and efficiency in a business is a lack of required expertise in all areas of the business. It’s not uncommon for a business to have some of its employees working across several areas to save on cost, but this is a scarcity mindset. If an area of a business is truly worth focusing on, then it should be done by someone who is proficient in that area, and who actually wants to be doing that particular job.
Consider investing time in looking at your key business areas, who you have working on them, and whether they are the right people for the job. If they’re not, these areas will highly likely not be working as efficiently as they could.
Talk to your staff, ask them if there are any areas in which they would like to, or think they need to, receive additional training. The cost of training should not be a barrier for proceeding. In today’s world, there is a wealth of information on line, and courses can be done digitally, reducing travel and expenses of going to the other end of the country to do a course.